My Arch Card is lost, stolen or damaged. What should I do?
Be sure to keep your activation and reload receipts; you will need them to replace a lost or stolen card.
Submit a request for replacement of a lost, stolen or damaged card via the Contact Us Form. Cards will only be replaced upon submission of acceptable supporting documents which may include activation receipt, purchase receipt, account summary, online purchase electronic receipt and/or a picture of your damaged card. For properly submitted claims, a new card will be issued for the remaining balance at the time of deactivation.
If your request qualifies, please allow 4-6 weeks for delivery of replacement Arch Cards.